Shipping Policy

At Hindustan Pharmacy, we strive to deliver your healthcare and pharmaceutical needs swiftly and safely—across India and internationally. This Shipping Policy explains how we handle orders, shipping timelines, and delivery guidelines.

1. Shipping Locations

We currently offer shipping services in two categories:

A. Domestic Shipping (PAN India)

We deliver to all cities, towns, and rural areas across India.

B. International Shipping

We ship select pharmaceutical and healthcare products to All over World

Note: International orders must comply with the destination country’s import regulations. Hindustan Pharmacy is not liable for customs rejections.

2. Delivery Timelines

A. PAN India Delivery 

 (Order Will be delivered )

• Surat (Emergency Medicines): Within 2 hours (available 9 AM – 7 PM, all days)

• Metro Cities: 2–4 business days

• Tier 2/3 Cities & Rural Areas: 3–7 business days

B. International Delivery

• Standard International Shipping: 7–15 business days

• Express International Shipping (selected countries): 5–10 business days

Delays may occur due to customs clearance, local regulations, or logistics conditions.

3. Shipping Charges

Domestic Orders:

• Orders above ₹ 500 : Free Shipping

• Orders below ₹ 500 : Flat  ₹ 50

International Orders:

• Shipping fees vary based on destination, weight, and courier service

• Final shipping costs will be calculated at checkout

• Customs duties, import taxes, or handling fees (if applicable) are to be paid by the recipient

4. Order Processing

• Orders are processed within 24–48 hours of confirmation and valid prescription verification (if applicable)

• Orders placed on Sundays or public holidays will be processed on the next working day

5. Prescription Medicine Shipping (Domestic & International)

• Prescription is mandatory for certain drugs and specialty medicines

• Upload a valid prescription at checkout or email it to us

• Orders without a valid prescription will be held or cancelled

6. Tracking Your Order

• Once shipped, you will receive a tracking number and courier link via email/WhatsApp/SMS

• Domestic and international orders can be tracked through our website or logistics partner’s site

7. Packaging

• All products are packed in secure, tamper-proof packaging

• Temperature-sensitive medicines are shipped using cold chain packaging (if needed)

• Packaging ensures privacy and safety for both domestic and international shipments

8. Delays and Non-Delivery

Hindustan Pharmacy is not responsible for delays due to:

• Customs hold-ups

• Incorrect delivery address

• Natural calamities or courier disruptions

• Unavailability of recipient

For international shipments, if the product is held or rejected by customs, we will try to assist, but refunds may not be guaranteed depending on the situation.

Here’s a Customs Disclaimer section you can add to your Shipping Policy on www.hindustanpharmacy.com to clarify international regulations and protect your business legally:

Customs Disclaimer (For International Orders)

Regulatory Compliance

By placing an international order on www.hindustanpharmacy.com, you acknowledge that it is your responsibility to ensure that the products ordered are legal and permitted in your country. We advise you to check with your local customs or regulatory authority before ordering.

• Customs Duties, Taxes & Fees

All international shipments may be subject to customs duties, VAT, import taxes, or handling charges imposed by the destination country.

These charges are not included in the product or shipping cost and must be paid by the recipient upon arrival.

• Customs Delays or Rejection

            Customs processing times and inspections may delay delivery beyond the estimated timeline.

            In rare cases, customs authorities may reject, return, or confiscate the shipment due to import restrictions or missing documentation.

• Prescription Verification

             Some countries may require prescriptions or permits for importing certain pharmaceutical products. Hindustan Pharmacy provides prescriptions upon request (when available) but is not liable for non-clearance due to missing or invalid documentation on the buyer’s end.

     Responsibility & Refunds

• Hindustan Pharmacy is not responsible for any losses, delays, fines, or penalties arising from customs issues.

• Refunds will not be issued for:

  • Seized or destroyed shipments

  • Rejected or undeliverable packages due to import laws or unpaid customs duties

    Labeling and Documentation

All shipments are packaged with necessary invoices and product details. Any special labeling or document requests should be sent before dispatch.

Note:

By proceeding with an international order, you agree to these terms and accept full responsibility for customs clearance and local compliance.